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Appointments

ROUTINE APPOINTMENTS:

For all routine appointment requests, we are asking that you kindly complete an e-Consult (on-line consultation) via our website or NHS online Bexley App.

If you do not have access to the internet or you need support to complete an online consultation, please call the Bexley e-Consult Line on 020 8269 3406. Bexley e-Consult line will submit e-Consultation on your behalf as well as support you in doing e-Consultation yourself in the future.

If you belong to any vulnerable group, are old, frail or have a disability then please call surgery for a telephone appointment.

After receiving e-Consultation, Surgery will either respond by email, telephone, text message or you may be offered a video consultation or face to face appointment. The e-Consult can be completed at any time 24/7 on line by clicking on the banner ‘consult our Doctors on line' and by clicking get started at the bottom right of the banner or NHS online Bexley App

 Most e-Consultations can be dealt with remotely without you coming to surgery, park or wait but you will be seen face to face if needed or you require further examination.

If you call surgery you will be directed to Bexley e-Consult line on 020 8269 3406 or given a telephone appointment if you belong to any vulnerable group, are old, frail or have a disability. Reception staff will ask certain questions to enable us to distribute the consultation request to the right clinician. 

If a Clinician has asked you to book an appointment after an e-Consultation or telephone consultation then you will be given an appointment accordingly.

For certain services like 8 week Baby checks, Adult immunisations, Child immunisations, Depo-injections for contraception, Pregnancy pertussis vaccinations, Smears, Wound care, Zoladex injections, B12 injections, new patient health checks and weight management services etc. please call surgery where a face to face appointment will be given.

 

For contraceptive coils or implants, HGV/driver/medical/fostering/ Adoption/ insurance/ Employment Medical, please leave your contact details with reception and we will contact you.

The e-Consultation or telephone requests submitted before 12:00 PM will be reviewed on the same working day. Those submitted after 12:00 PM will be reviewed the next working day.

You can request to see Clinician of choice. Belvedere Medical centre will try and accommodate such requests provided the request is relevant and Clinician is available.

If you have any questions please contact a member of the Reception Team who will be happy to answer these.

Urgent Appointments

 All e-Consultations or telephone consultation requests before 12 PM whether urgent or non-urgent will be dealt with on the same day. For any urgent requests after 12 PM, please go on NHS 111 online or call NHS 111. If you think that your problem can not wait or you are not sure what to do then go on NHS111 on line or call NHS 111.

 If you think you have life threatening emergency then call 999.

 Using NHS 111 for screening urgent requests is the safest as NHS 111 are more experienced at triaging urgent requests. NHS 111 are provided with a certain number of urgent slots every day in our practice which are given on first come first serve basis.

 If necessary NHS111 can book Telephone Consultation with surgery or advise surgery to contact patients that need to be seen on the same day. Please note there are limited numbers of on the day urgent appointment slots. Once urgent appointment slots are taken, you will be signposted to appropriate services like GP Hub or Urgent Care Centre or A&E depending on clinical need.

 

If you have an urgent request and belong to any vulnerable group, are old, frail or have a disability then please call surgery for a telephone appointment.

 

 

HOME VISITS:

 

Home visits are provided for medical reasons only. If required on medical grounds, patients who are elderly, frail and on housebound list can request a home visit. Home visits are not provided for convenience and are done on medical grounds. Please request home visit by 10:30 AM. This enables us to plan our visiting rounds more efficiently. Of course, the surgery is better equipped than the doctor's bag, so please come in unless your illness prevents you from doing so. Our Clinicians will assess your request and may call you to discuss it. If they feel a home visit is appropriate, they will usually visit in the afternoon after morning surgery.

 

 

 

TEST RESULTS

 

Patients are responsible to follow their test results unless they have a genuine condition that prevents them from doing so.

 

Please call the surgery between the hours of 12-2 pm for your test results.

 

OUT OF HOURS

 

If you need urgent medical attention when the medical centre is closed, then please phone NHS 111.

 

 


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