All acute appointments or Admin requests are directed through the Rapid Health on-line system.
What is Rapid Health?
Rapid Health is an NHS-approved, AI-driven triage tool. Patients complete a short questionnaire, which is reviewed and used to offer an appropriate appointment instantly or send the request to the practice for action within 48 hours.
How do I book an appointment or make an admin request?
Book an appointment or submit an admin request using the link below between hours of 8:00am to 6:30pm:
If you’re unable to do this online, please call Reception or visit us in person. A Patient Service Advisor will complete the questionnaire and submit it on your behalf, and you will be given an appointment as usual.
Please note: if there is no genuine reason for not submitting the request online yourself, you may be asked to do so.
Read more information about RapidHealth here.
Minor Illnesses - Pharmacy First:
Staffed by experienced pharmacists for minor illnesses and ailments, local pharmacists can treat conditions like:
- Impetigo (1+ yrs)
- Infected insect bites (1+ yrs)
- Earache (1 to 17 yrs)
- Sore throat (5+ yrs)
- Sinusitis (12+ yrs)
- UTIs (women 16 to 64 yrs)
- Shingles (18+ yrs)
- Contraceptive pill check
- Emergency contraception
You can self refer at https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/
Enhanced Access
All patients registered with a Bexley GP (or a resident in Bexley but have yet to registered with a Bexley GP practice) can now request a GP appointment between 6.30pm and 8pm Monday to Friday and 8am to 8pm Saturdays and Sundays (including bank holidays).
Booking is easy – patients should contact Belvedere Medical Centre by making Questions and admin (16+) request at https://belvedere-consult.uk.rapidhealth.co.uk during normal operating hours, and ask for a weekday evening or weekend appointment.
This will be passed on to our admin, who will respond to your request if appointments are available at GP Hub.
You will be offered a face-to-face appointment, but your appointment may also take place by phone or video.
We are working with our neighbouring GP surgeries to offer these additional appointments, you may be offered an appointment from one of these other surgeries. Our surgery is part of a small group of surgeries called a Primary Care Network and we work together in several ways. Appointments will usually be at Northumberland Heath Medical Centre Hind Crescent, Erith, DA8 3DB but in winter months for respiratory conditions could be at Albion Surgery 6 Pincott Road, Bexleyheath, Kent, DA6 7LP.
Surgery may also choose to give you one of the GP hub appointments when a normal appointment at the surgery has been requested if acceptable to you.
To book an evening or weekend appointment after the GP has closed, call 111.
If you are unable to attend Northumberland Heath Medical Centre appointment, please contact on:
- 020 8176 0410(Monday to Friday 8.00am to 6.00pm)
selicb.casbexley@nhs.net
- 020 8106 0394 (Monday to Friday 6.00pm to 8.00pm and Saturday 9.00am to 5.00pm)
If you are unable to attend Albion Surgery appointment, please contact on:
- 020 8176 0410 (Monday to Friday 8.00am to 6.00pm)
- 020 8106 0394 (Monday to Friday 6.00pm to 8.00pm and Saturday 9.00am to 5.00pm) or email selicb.casbexley@nhs.net
Cancelling or changing an appointment
If you cannot attend your appointments for any reason, please cancel your appointment so it is available for someone else.
You can cancel your appointment:
- via the appointment confirmation email sent by the surgery
- via the appointment reminder that will be sent by the surgery
- by telephoning the surgery
- in person
More time for you.
Our practice uses Lexacom AI to assist with writing notes. This means our healthcare professionals can spend more time on your care.
Trusted by the NHS for more than 25 years, Lexacom exceeds stringent data safety and security guidelines, and is the only AI assistant that redacts patient data.
If you'd prefer not to use AI, let your healthcare professional know at the start of your appointment.
Test results
Visit our Test Results page for more information.
Out of hours
Read more about who to contact out of hours.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhs-app
Home Visits
Home visits are provided for medical reasons only if required on medical grounds. Patients who are elderly, frail and on housebound list can request a home visit. Home visits are not provided for convenience and are done on medical grounds. Please request home visit by calling the surgery by 10:00am. This enables us to plan our visiting rounds more efficiently. Of course, the surgery is better equipped than the doctor's bag, so please come in unless your illness prevents you from doing so. Our Clinicians will assess your request and may call you to discuss it. If they feel a home visit is appropriate, they will usually visit in the afternoon after morning surgery.