Practice Charter

Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team. Otherwise, no-one can have access to medical information without your prior written consent.

Complaints

We try to give all our patients the best care and are always interested in your ideas or comments for improvements to our service. If you have any comments or complaints, you may address them to the practice manager either in person or in writing.

Suggestions

We welcome comments and suggestions from our patients. If you wish to make any, please place them in the suggestions box provided.

Patient Reference Group

We are setting up a Patient Reference Group where patients are contacted by email to ask their views on what they feel our key priorities should be when it comes to looking at the services we provide.

Freedom Of Information

The Freedom of Information Act 2000, obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

The practice supports the NHS policy of zero tolerance with regard to violence or abuse to the doctor, staff or others on the practice premises or other locations where treatment may take place. Persons abusing this policy may be reported to the police and removed from the practice list.